FAQ

1. How can I order on Dental Avenue India's website? 

Making an order through our website is easy. You can browse products, select your favourites, and add them to your cart. Next, go to the checkout and complete your order.

2. What products does Dental Avenue India offer? 

We offer a comprehensive range of everyday dental clinic supplies including Endodontic files, Root Canal Sealers, Impression Materials, Restorative Materials, Prosthodontics, Burs, and other products for dentists.

3. Do you offer bulk purchase discounts? 

Yes, we have bulk purchase discounts. For more details, please contact our customer support team.

4. How to cancel an order? 

You can cancel your order by contacting our customer support team by phone or WhatsApp.

5. The delivery of my order is delayed. What should I do? 

In a rare case of an order delay, please contact our customer support team. We will help you track your order and resolve all the delivery concerns.

6. How do I create a return request? 

You can initiate a return process by contacting our Customer service. After all product checks, you can request a return or a product change.

7. How does a return request work? 

After you submit a return request, our team will review it and accept your return request within the eligible return period.

8. How can I contact customer support? 

Our customer support team is available through email, phone and WhatsApp chats.

9. What is the return policy? 

For unopened and unused products, you can return them within 7 days of delivery. This is subject to the conditions in our return policy.

10. How can we change the billing address online? 

Please update your billing address on the website by clicking on ‘Address’ in your account settings.

11. What are your shipping rates? 

Our shipping rates are minimal and usually depend on your location. You can see the shipping charges during the checkout process. Orders worth more than Rs 2000 are shipped for free.

12. I’ve tried ordering with my credit/debit card, but it’s not working. Could you help me complete the order?

Please ensure the details you are entering are correct and ensure that there are sufficient funds. If the issue still persists, feel free to contact our support team.