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Dental Avenue India is a premier online marketplace dedicated to equipping dental professionals with top-tier materials, instruments, and advanced clinical solutions. From general dentistry and endodontics to restorative and aesthetic supplies, they host an extensive catalog under one reliable storefront. By bridging the gap between global innovations and local clinics, they ensure seamless procurement and uninterrupted patient care

Shipping Policy

We ship all order within 1 to 2 working days in India with tracking number to insure package delivery. The packages will reach you within a period of 2 - 10 days (based on your location),

The package shipped in India The tracking link is sent on your email. We use your account information for shipping address as the delivery address. Please update the address before make the payment.

Delivery times depend on the distance from warehouse and the third-party logistics provider. We strive to ensure that your order reaches you as soon as possible, however, DentEasy.in does not provide any guarantees on delivery period.

Handling time

Handling time is 1 business day (Friday, Saturday, and holidays are non-working days) after the payment cleared and we received all relevant specification regarding your order. Handling time is for our warehouse processing, and it is separate from the delivery time. 

Return Policy:
At Dental Avenue, we strive to provide you with all the information required to complete the purchase, however, for any reason if the product/products need to be returned, the following policy will be followed:

1. A return request can be raised within 7 days of the delivery of the products to you – this can be done in three ways:

• a. Go to Help > Returns > enter your order id > select material which needs to be returned.
• b. Reach out to us on using our WhatsApp chat option - our customer support executive will help you with the steps.
• c. Write to us at support@dentalavenueindia.com with details of the order no and product that needs to be returned.

2. Pick up process:

• a. The pickup will be arranged by Dental Avenue. The courier charges will be applied as applicable
• b. If you wish to courier the products on your own, please note the following points to ensure a smooth process for quick resolution:
  
  (b.1) Please mention the order no on the box
  (b.2) The condition of the material will be the responsibility of the shipper (in this case, the purchaser, i.e. you) – refund will be processed only if the material received is in a sellable condition
• c. In order for us to process the refund, the following points must be fulfilled:
• d. The product received should be in a sellable condition with the packing intact and the seal untampered.
• e. All the accessories included must be present in the box.
• f. The Lot No and Expiry date of the product must be the same as that of the product dispatched to you as per our records.
• g. The refund will be processed by us, post the receipt of the product at our warehouse and after successful examination of the product.
• h. The refund will be remitted to the same account as that from which the payment had been made withing 1-2 working days (it may take 3-5 working days for the bank to process it).